StreamGuys FAQ F.A.Q Do you have questions about StreamGuys? Please read our FAQ.
StreamGuys Knowledgebase Knowledgebase If you are experiencing problems with your stream or need help setting up your encoder, take a look at the knowledgebase. Many common questions and answers are provided here. Please click here
Network Performance Utilities

Speed Test - It's a great idea to test the upload and download speed of your internet connection. The following links will test the speed from your location, to our network. Run the MySpeed test from the location your service is located.

Chicago, US
http://chicago.mcs.streamguys.com

Amsterdam, NL
http://amsterdam.mcs.streamguys.com

Tokyo, JP
http://tokyo.mcs.streamguys.com

Traceroute - Provides a visual traceroute of your connection to StreamGuys servers. Run the MyRoute test from the location your service is located

Chicago, US
http://chicago.mcs.streamguys.com

Amsterdam, NL
http://amsterdam.mcs.streamguys.com

Tokyo, JP
http://tokyo.mcs.streamguys.com

Need Help? - Support Procedure and Live Chat

For Support and Help please follow the following procedures for best response.

We have 3 main methods for requesting support.

  • Ticketing System
  • Live Chat
  • Phone

StreamGuys Ticketing System Ticketing System - Start by submitting a ticket to our support system, click here

You will need to register as a user the first time you use the support system. After you are a registered user you can simply email support@streamguys.com

To check on the status of a ticket, please click here.

Live Chat - If you prefer, initiate a live chat with a support technician.

Phone - Speak with our Support Team, it's just a call away.

Toll free: (877) 287 2938 x3
International: (707) 667 9479 x3

Lost? Click Here to chat with customer support. We speak your language, and are always available 24-7-365 to answer all of your streaming media questions.
2212 Jacoby Creek Rd. Bayside, CA 95524
(877) 287-2938
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