Knowledgebase If you are experiencing problems with your stream or need help setting up your encoder, take a look at the knowledgebase. Many common questions and answers are provided here. Please click here
Speed Test - It's a great idea to test the upload and download speed of your internet connection. The following links will test the speed from your location, to our network. Run the MySpeed test from the location your service is located.
Chicago, US
http://chicago.mcs.streamguys.comAmsterdam, NL
http://amsterdam.mcs.streamguys.comTokyo, JP
http://tokyo.mcs.streamguys.com
Traceroute - Provides a visual traceroute of your connection to StreamGuys servers. Run the MyRoute test from the location your service is located
Chicago, US
http://chicago.mcs.streamguys.comAmsterdam, NL
http://amsterdam.mcs.streamguys.comTokyo, JP
http://tokyo.mcs.streamguys.com
For Support and Help please follow the following procedures for best response.
We have 3 main methods for requesting support.
- Ticketing System
- Live Chat
- Phone
Ticketing System - Start by submitting a ticket to our support system, click here
You will need to register as a user the first time you use the support system. After you are a registered user you can simply email support@streamguys.com
To check on the status of a ticket, please click here.
Live Chat - If you prefer, initiate a live chat with a support technician.
Live Chat Software by Kayako |
Phone - Speak with our Support Team, it's just a call away.
Toll free: (877) 287 2938 x3
International: (707) 667 9479 x3
(877) 287-2938