Below are some detailed responses to common
questions regarding our services.
· Do you provide FTP access to the servers?
FTP access is standard for all on-demand streaming
or web sites. You don't need ftp access for live streaming because
there are no files to store.
· What level of technical support does StreamGuys
provide?
We work with all of our broadcasters on an
individual basis. Each customer gets a live account manager who
personally knows their account. We work together with our clients
at all levels of the service, from the initial consultation, to
technical setup, to continued support on a daily basis. Clients
are encouraged to call or email as often as they require.
· What is StreamGuys Firewall/security configuration
and policies?
We run security management on our main routers,
and our expert technicians keep our systems up to date. We maintain
critical patches, and are familiar with DoS attacks and exploits
on the Internet, along with specifics when it comes to streaming
media. We don't require any firewall or policies from our clients,
but if ACL's (Access Control Lists) are requested we are able to
meet our clients needs.
· Do you provide hardware monitoring?
We provide statistics for streaming services
through a variety of methods, including administration pages and
radio broadcast metrics, provided by Webtrends. Please contact us
regarding the specific format and service you are interested in
for further detail.
· What about data backup and recovery?
We can provide complete backup solutions at
regular intervals, as well as Raid solutions for live backup redundancy
on all storage. We offer multiple levels of RAID, depending on your
specific requirements.
Data Center:
· What is the environment at the server locations?
We have data centers in 5 locations, Chicago,
San Jose, Virginia, Tokyo and Amsterdam. All five data centers are
located at Equinix
facilities, premier data centers in The United States and
abroad. Equinix provides state of the art facilities
for fiber optic carriers and Internet service providers. You can
take an online tour at http://www.equinix.com/prod_serv/ibx/ibxtour.htm
or we would be glad to tour our flagship facility in Chicago with
you as well. The facilities are protected by hand and retinal scanners,
Kevlar sheathed walls, redundant environmental conditioning, dry-pipe
fire extinguishers, backup UPS systems, and multiple diesel generators.
· Network connectivity
Our network capacity currently supports upwards of 200,000 connections
simultaneously. We have 9gbps available to us at any given moment
and we add capacity regularly. Higher capacity can be provisioned
within hours. We currently serve over 50,000 simultaneous connections
to over 600 broadcasters from around the globe. Our fiber optic
connections are directly connected to tier-1 level providers. We
are constantly evaluating the bandwidth market and improving our
network conditions.
· Power supply?
Power failure is not an issue, we maintain
full N+1 redundant power systems, including 4 battery backup systems
with 6 diesel generators.
· Where is StreamGuys located?
Data Centers (United States) - Chicago, IL;
San Jose, CA; Ashburn, VA
Data Centers (International) - Tokyo,
Japan; Amsterdam, Netherlands
Offices - Arcata, CA
· What is StreamGuys disaster recovery plan
overview?
We run multiple POP's. Should one go down,
2 others will continue to be available. By diversifying critical
services we maintain 100% uptime. Beyond that, we deal with emergency
situations proactively. All of our personnel are trained in earthquake
preparedness, as our main offices are in California.
Company:
· Experience (specifically related to current and previous
radio/media customers)
Our expertise is specifically in high volume
streaming media production and distribution. We regularly deal with
over 600 broadcasters from around the world. We provide services
for private, public, profit, and not-for-profit companies. Here
is a list of some of the companies who use StreamGuys and their
associated web sites:
XPN http://www.xpn.org
WNYC http://www.wnyc.org
KPLU http://www.kplu.org
MPR http://www.mpr.org
KZRO http://www.zchannelradio.com
· Financial stability
We are privately funded, and have been profitable
since our companies inception in October of 2000. New interests,
constant product development, and an ever growing number of broadband
users have continued to fuel our growth.
· Crisis handling capacities (what is your
experience in providing service to customers in situations like
the tragedies of 9/11)
We were working through the day of 9/11. We
set up broadcasters during that time to provide independent coverage,
as well as provided free emergency capacity for The Associated Press
news broadcasting. We provided services first and asked questions
later.
· Does StreamGuys provide a Master Service
Agreement?
Yes, for all accounts with a signed sales order.
We provide a master service agreement that guarantees your service
level. Please see a copy of the MSA here
· What is StreamGuys Acceptable Use Policy?
StreamGuys Acceptable Use Policy can be found
here
· What else?
We can work up detailed quotes for yearly costs
based on past usage patterns and estimated demand.
We offer reliable web
hosting and email to keep your monthly bills low and in one
place.
We also offer dedicated
servers for enterprise level streaming.
Read more about StreamGuys here
For more information please contact StreamGuys directly at:
www.streamguys.com
info@streamguys.com
(707) 667-9479
